Refund policy

At gardenfountains.shop, we strive for 100% customer satisfaction and aim to make your shopping experience exceptional. If you have any questions or concerns, please contact us at [email protected] or call 800.920.5444, and we will assist you promptly. Please note that all returns require a Return Merchandise Authorization (RMA) number.

What Can Be Returned?

  • Standard Products: Items shipped to addresses within the contiguous 48 United States may be able to be returned within 30 days of receipt.
  • Exclusions: Special orders, items with custom finishes/patina, sale items, and used products cannot be returned. Some of our suppliers do not allow returns.
  • Contact Customer Service to confirm whether your item qualifies as a standard product.

Conditions for Returns

  • Products must be unused, in their original shipping containers, and include all components.
  • Shipping charges are non-refundable. Restocking fees of up to 25% of the purchase price may apply.
  • Consumers are responsible for all return shipping costs and must be returned using a traceable service (UPS/FedEx, Common Carrier).
  • For damaged or missing parts, notify us immediately at 800.920.5444 and ensure damages are noted on the delivery slip. Refer to our shipping policy for further details.

When to Return Items?

Returns must be initiated within 30 days of receipt. Obtain an RMA number by contacting us via email or phone before returning any item. Different items may need to be sent to specific warehouses or distribution centers, which makes the RMA process essential.

Where to Return Items?

The return address will be provided when you obtain your RMA number. It is crucial to follow these instructions since items are returned to different locations depending on their type.

How to Process a Return?

  1. Contact us via email at [email protected] or call 800.920.5444 to request an RMA number.
  2. Write the RMA number clearly on the outside of the shipping box.
  3. Pack the item securely in its original packaging and ship it using a trackable method. Retain the tracking number for your records.
  4. Once received and inspected, we will issue a refund for the purchase price minus any applicable fees.

Cancellation Policy

Due to the custom nature of many products, cancellations may incur restocking fees of up to 25% of the purchase price. Orders canceled after shipment or refused at delivery may result in forfeiture of funds or product ownership at our discretion. Contact Customer Service for assistance with cancellations.